WAG Associates This is your wake-up call

Contact Details for Enquiries about Telemarketing Training – We love to hear from you!

Wendy Harris | Queen of Conversation | WAG Associates

Podcast Host & Author of Making Conversations Count

British Podcast Awards 2022 Finalist

Lloyds Small Business 2021 Competition Winner

Align your Sales & Marketing with your Conversations to Win more Clients

When we are in training we may not be able to answer the telephone.

That’s why we’ve put all the contact detail options and a quick form here so you can get in touch to ask any questions you may have…we’re here to help.


Electronic diaries are just the best, aren’t they? Our ChinWAG is perfect for getting to know each other over a virtual coffee from the comfort of your office.

Book a call that’s uninterruptible and dedicated to explore the world of making conversations count and how you can begin to transform your lead generation processes with our telemarketing training packages.

Call us

We don’t mind WhatsApp or Text messages either.

Answerphone messages are played back morning, noon and night.

Voice Notes are really cool.

Contact us on 07977995654

Email us

Send your enquiry to wag@wagassociates.com 


High Hollow, Trabboch, Mauchline, Ayrshire KA5 5HX

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LinkedIn is our favourite place. Connect with Wendy Harris and send her a private note on the invitation. She’ll be back to you as soon as she can.

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Whatever you’re most comfortable with. 

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Contact Details

For Speaker Enquiries

Wendy Harris | Queen of Conversation | 

Podcast Host & Author of Making Conversations Count

Topics for guest speaking opportunities at your next event include:

The art of sales conversations

A conversation is generally two people: speaking and listening. But taking action is a key ingredient that is either missed or too scary to take.

Whether you are using cold outreach or answering inbound calls, you will need to be 100% confident answering these questions:

How can you really be yourself?
Do you know why you’re having the conversation?
Are you understanding the situation?
Have you able to agree the next steps?
Where will you keep a record?
Most importantly, don’t fail to Follow Up!

Let’s put yourself in the shoes of your customers expectations…


Client relationships are not just about getting the sale

You have a list of ideal clients who don’t know who you are but you want to work with them.

Do you know what approach you’re going to take?
What will their attitude be, and yours, towards warming them up?
Are there any assumptions you need to address?

Important questions towards building a relationship however we need to be thinking longer term.

Clients will generally fall into three categories:

Yes they will buy
No they won’t buy
Not ready yet

That’s not the end of the story. Are there additional reasons they may buy something else? Will they buy from someone else? Will you be able to get their attention again in the future?

We all focus on winning the client and then the trail goes cold. Let’s talk about keeping the customer in conversation after we’ve taken their money…


Connecting with customers using the telephone

Conversation is by far the quickest way to qualify the personality of our customers.

Let’s get real for a moment. A list is a list. It’s faceless and has no personality.

You’re a business AND a brand. You have a personality.

Who do you really want to work WITH?

Hearing customers attitudes towards your offer will qualify or disqualify them as an ideal customer.

What makes you different? Are you prepared to NOT work with certain personality types?

By putting People first, your business can lead with Passion and the art of Promotion will become oh so simple…